We prepare and ship orders within three working days after payment is received.
Standard delivery is made by Portugal Post and is included in the order price. If you would like to use a different delivery method, please contact us before placing your order. Alternative delivery methods may be available at the customer’s expense.
Delivery to European countries usually takes 1 to 3 weeks. Delivery times may vary depending on the destination country, postal service, customs processing, holidays, or other circumstances outside our control.
Customs duties, import taxes, VAT, or other charges required by the destination country are not included in the product price or shipping cost. These charges, if applicable, are the customer’s responsibility.
If we need to clarify delivery details before shipping your order, we will contact you using the contact information provided with your order.
For any questions about shipping or delivery, please contact us at order@lasgaros.com.
We prepare and ship orders within three working days after payment is received.
Standard delivery is made by Portugal Post and is included in the order price. If you would like to use a different delivery method, please contact us before placing your order. Alternative delivery methods may be available at the customer’s expense.
Delivery to European countries usually takes 1 to 3 weeks. Delivery times may vary depending on the destination country, postal service, customs processing, holidays, or other circumstances outside our control.
Customs duties, import taxes, VAT, or other charges required by the destination country are not included in the product price or shipping cost. These charges, if applicable, are the customer’s responsibility.
If we need to clarify delivery details before shipping your order, we will contact you using the contact information provided with your order.
For any questions about shipping or delivery, please contact us at order@lasgaros.com.
We carefully prepare and inspect every order before shipping. If you have any issue with your purchase, please contact us at order@lasgaros.com and we will review the situation.
This policy does not affect your statutory consumer rights.
For online orders, you may have the right to cancel your purchase within 14 days after receiving your order, without giving a reason.
To request a return, please contact us first at order@lasgaros.com before sending the item back. Please do not return any item without contacting us first.
Returned items must be unused, unworn, undamaged, and in the same condition in which you received them. They must also be returned in their original packaging.
Jewellery must not show any signs of wear, scratches, deformation, alteration, resizing, repair, exposure to perfume, cosmetics, moisture, chemicals, or any other marks or damage that would prevent the item from being sold as new.
You may inspect the item only as you would normally be allowed to do in a physical shop. If the item has been handled or used beyond what is necessary to inspect its nature, characteristics, and functioning, we may reduce the refund to reflect any loss in value. Where permitted by applicable law, we may refuse a return if the item is no longer in returnable condition.
Custom-made, personalised, engraved, resized, modified, or private-order items cannot be returned simply because of a change of mind.
This does not affect your rights if the item arrives damaged, defective, or not as described.
For hygiene reasons, earrings, piercing jewellery, and other hygiene-sensitive items can only be returned if they are unused and, where supplied with a hygiene seal or protective packaging, the seal or packaging has not been opened, removed, or damaged.
Please inspect your order immediately after receiving it.
If the item is damaged, defective, or not the item you ordered, contact us as soon as possible at order@lasgaros.com. Please include your order details and, if possible, clear photos of the issue.
We will review the situation and offer an appropriate solution, such as repair, replacement, exchange, or refund, depending on the case and in accordance with applicable consumer law.
Once your returned item is received, we will inspect it carefully.
We may refuse a return or reduce the refund if the item shows signs of wear, scratches, deformation, alteration, resizing, repair, damage, dirt, odours, exposure to perfume, cosmetics, moisture, chemicals, or any other signs of use after delivery.
If the return is approved, your refund will be processed to your original payment method.
Refunds are usually issued within 14 days after we receive the returned item or receive proof that the item has been sent back.
If your refund has been approved but you have not received it yet, please follow these steps:
If you have done all of this and still have not received your refund, please contact us at order@lasgaros.com.
Discounted or sale items are handled according to the same statutory consumer rights as regular-priced items.
However, promotional discounts, sale prices, or special offers do not create additional return rights beyond this policy and applicable consumer law.
We only replace items if they are defective, damaged, incorrect, or if an exchange has been agreed with us in advance.
If you need to exchange an item, please contact us first at order@lasgaros.com.
Return address:
Recipient: Nadiia Akulenko
Location: Aveiro, Portugal
For returns due to change of mind, you are responsible for the cost of return shipping unless otherwise agreed with us.
Shipping costs are non-refundable, except where required by applicable consumer law or where the return is due to our error.
We strongly recommend using a trackable shipping service and keeping proof of postage. We cannot be responsible for returned items that are lost or damaged in transit.
If you have any questions about refunds, returns, damaged items, or exchanges, please contact us at:
