Last updated: June 2026
Overview
This Privacy Policy explains how Lasgaros Workshop collects, uses, stores, and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our online store.
Our website is operated from Portugal and serves customers in Europe, the United States, Latin America, and other regions.
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Who We Are
Lasgaros Workshop is an online jewellery workshop and store operated by Nadiia Akulenko as a sole trader.
Website: https://lasgaros.com
Legal name: Nadiia Akulenko
Trading name: Lasgaros Workshop
NIF: 330758829
Location: Aveiro, Portugal
Contact email: order@lasgaros.com
What Personal Information We Collect
Information you provide directly
When you place an order, create an account, contact us, subscribe to emails, or communicate with us, we may collect:
- your name;
- billing address;
- shipping address;
- email address;
- phone number;
- order details;
- account login details, if you create an account;
- messages, support requests, reviews, or other information you choose to send us.
Order and transaction information
When you make a purchase, we collect information necessary to process and fulfil your order, including:
- products ordered;
- order value;
- payment status;
- shipping method;
- delivery information;
- refund, return, or exchange information where applicable.
Payment information
Payments are processed by third-party payment providers. Depending on the payment method available at checkout, this may include providers such as WooPayments, Stripe, PayPal, Payoneer, or other payment services.
We do not intentionally store full payment card numbers on our website. Payment information is processed by the relevant payment provider according to its own privacy and security practices.
Information collected automatically
When you visit our website, some information may be collected automatically, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages viewed;
- products viewed;
- date and time of visit;
- approximate location based on technical information;
- referral source;
- cookie and tracking information, where applicable.
Cookies and similar technologies
Our website uses cookies and similar technologies to operate the store, remember cart contents, support checkout, improve website performance, understand how visitors use the site, and support advertising or marketing where enabled.
Some cookies are necessary for the website and online store to work properly. Other cookies, such as analytics or marketing cookies, may require your consent depending on your location.
More details are provided in our Cookie Policy.
Why We Use Personal Information
To process and fulfil orders
We use your information to:
- process your purchase;
- prepare and ship your order;
- provide order confirmations and updates;
- calculate taxes and shipping where applicable;
- manage returns, exchanges, refunds, complaints, or support requests.
To operate customer accounts
If you create an account, we use your information to:
- allow you to log in;
- save order history;
- make future checkout easier;
- manage account preferences.
To communicate with you
We may use your contact information to:
- respond to questions;
- provide customer support;
- send order-related messages;
- notify you about returns, refunds, exchanges, or delivery issues;
- respond to complaints or legal requests.
To improve and protect our website
We may use technical and usage information to:
- monitor website performance;
- detect errors;
- prevent fraud, abuse, spam, and security incidents;
- improve the user experience;
- understand how visitors use our website.
For marketing, newsletters, and advertising
If you subscribe, consent, or where otherwise permitted by applicable law, we may use your information to send marketing emails, newsletters, product updates, or promotional messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at order@lasgaros.com.
We may also use analytics, advertising, and marketing tools provided by third parties, such as Google, Meta/Facebook, Pinterest, Klaviyo, Mailchimp, MailPoet, Jetpack, or similar services. These tools may use cookies or similar technologies, subject to your consent where required.
Legal Bases for Processing
Depending on your location and the specific situation, we may process your personal information based on one or more of the following legal bases:
- to perform a contract with you, such as processing and delivering your order;
- to comply with legal obligations, such as tax, accounting, consumer protection, and fraud prevention requirements;
- based on your consent, such as for certain cookies, newsletters, or marketing communications;
- based on our legitimate interests, such as operating our business, improving our website, preventing fraud, protecting our rights, and responding to customer requests.
Who We Share Information With
We only share personal information when necessary for the operation of our business, the fulfilment of your order, legal compliance, or services connected to our website.
We may share information with:
Payment providers
Payment providers process payments and may receive information needed to complete or support the transaction, such as order value, billing details, and payment status.
Shipping and delivery providers
Shipping carriers, postal services, courier companies, and logistics partners may receive the information needed to deliver your order, such as your name, shipping address, phone number, and order reference.
Website, hosting, and technical service providers
We may use hosting, security, backup, email delivery, analytics, and website management services to operate and protect our website.
Analytics and marketing providers
Where enabled and permitted by law, we may use services such as Google, Meta/Facebook, Pinterest, Klaviyo, Mailchimp, MailPoet, Jetpack, or similar providers to understand website use, manage product feeds, measure marketing performance, and communicate with customers or subscribers.
Legal, accounting, and compliance providers
We may share information with accountants, legal advisers, tax authorities, regulators, banks, dispute resolution providers, or other parties where necessary to comply with the law, protect our rights, or respond to legal claims.
We do not sell personal information in exchange for money.
However, some privacy laws may define certain advertising or analytics data sharing as “sharing” or “selling”. Where applicable, you may have the right to opt out of certain advertising or tracking activities. You can also reject non-essential cookies where a cookie consent option is available.
International Customers and Data Transfers
We serve customers in Europe, the United States, Latin America, and other regions.
Because our website and service providers may operate internationally, your information may be processed in countries other than your own. When this happens, we take reasonable steps to work with service providers that use appropriate privacy and security safeguards.
How Long We Keep Personal Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example, we may keep:
- order and transaction records for tax, accounting, legal, and consumer protection purposes;
- account information while your account remains active;
- customer support communications for as long as needed to handle the request and protect our rights;
- marketing subscription information until you unsubscribe or withdraw consent;
- technical and analytics data according to the settings of the relevant tools and services.
When information is no longer needed, we will delete, anonymise, or securely retain it only where required by law or legitimate business needs.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- object to certain types of processing;
- request restriction of processing;
- request a copy of your information in a portable format;
- withdraw consent where processing is based on consent;
- opt out of marketing communications;
- lodge a complaint with a data protection authority or other relevant regulator.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to certain requests.
European Customers
If you are located in the European Union, European Economic Area, or another region with similar data protection laws, you may have rights under applicable data protection legislation, including the GDPR.
You may also have the right to contact your local data protection authority if you believe your personal information has been handled incorrectly.
United States Customers
If you are located in the United States, certain state privacy laws may give you specific rights regarding access, correction, deletion, portability, and opting out of certain uses of personal information.
Where applicable, you may contact us at order@lasgaros.com to make a privacy request.
We do not knowingly sell personal information for money.
Latin America and Other International Customers
If you are located in Latin America or another region with local privacy laws, you may have rights under your local legislation, including rights to access, correct, delete, restrict, or object to certain uses of your personal information.
Where applicable, you may contact us at order@lasgaros.com to make a privacy request.
Marketing Communications
We only want to send marketing communications to people who are interested in receiving them.
If you subscribe to our newsletter or marketing emails, we may send you updates about products, offers, store news, or related information.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at order@lasgaros.com.
Please note that even if you unsubscribe from marketing emails, we may still send you important order-related or service-related messages.
Cookies
Our website uses cookies and similar technologies.
Necessary cookies help the website function properly, including cart, checkout, account login, security, and order processing features.
Analytics and marketing cookies may help us understand website traffic, improve our store, measure advertising, or show more relevant content. These cookies may require your consent depending on your location.
You can manage cookies through your browser settings and, where available, through our cookie consent tools.
More details are provided in our Cookie Policy.
Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no website, online store, payment system, or method of internet transmission is completely secure. We cannot guarantee absolute security.
Children’s Privacy
Our website and products are not directed to children.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at order@lasgaros.com and we will review the situation.
Links to Other Websites
Our website may contain links to third-party websites, payment pages, social media platforms, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices.
The updated version will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Nadiia Akulenko, sole trader trading as Lasgaros Workshop
NIF: 330758829
Aveiro, Portugal
Email: order@lasgaros.com